Jurnal Manajemen dan Pemasaran Jasa is published by Lembaga Penerbit Fakultas Ekonomi dan Bisnis (LPFEB) as publisher faculty. The editorial receives general writing, service management, and hospitality areas in which no other media has ever been published and reviews of new management books and marketing services. Preferred writing is the result of field research or literature review. The evaluation process of papers submitted depends entirely on the "Blind Review" designated by the editor in chief in accordance with the reviewer’s expertise.
Vol 13, No 2 (2020): September
Table of Contents
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Front Cover
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Preface
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Articles
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Integration of service quality, benchmarking and Ishikawa diagram in service operations
DOI : 10.25105/jmpj.v13i2.6144
Adrian Noor Prayudha, Budi Harsanto
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151-166
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Service quality role on customer’s loyalty of Indonesia internet service provider during Covid-19
DOI : 10.25105/jmpj.v13i2.7116
Indira Rachmawati
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167-180
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The use of information technology by restaurants in Joglosemar, the mainstay city of Indonesian culinary
DOI : 10.25105/jmpj.v13i2.6249
Andi Asrihapsari, Doddy Setiawan
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181-198
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The effect of customer experience and emotional value on the net promoter score: Middle-class millennial climber category
DOI : 10.25105/jmpj.v13i2.5763
Syafrida Hafni Sahir, Syafrizal Helmi Situmorang
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199-212
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The importance of customer trust toward ewom on customer behavior: The case of generation y in Indonesia
DOI : 10.25105/jmpj.v13i2.6979
Elia Ardyan, Christina Sudyasjayanti
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213-226
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‘Usul mikul’, ‘Ketiban sampur’, and the atrophy of innovation process
DOI : 10.25105/jmpj.v13i2.7157
Rocky Adiguna, Nofie Iman, Rokhima Rostiani
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227-244
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Nalal Muna, Mutia Rahmi Pratiwi, Barkah Alkhaliq
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245-262
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Applying the information acceptance model to predict purchase intention in social media
DOI : 10.25105/jmpj.v13i2.6234
Richard Tjongirin, Matthew Gianto, Sabrina Sihombing
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263-280
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Levita Dianty, Rizal Hari Magnadi
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297-306
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Back Cover
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