Jurnal Manajemen dan Pemasaran Jasa

ISSN 2442-9732 (Online)

ISSN 0216-3780 (Print)

Accredited by Indonesia Ministry of Research, Technology and Higher Education, Decree No.148/M/KPT/2020 (2nd level)

Jurnal Manajemen dan Pemasaran Jasa is published by Lembaga Penerbit Fakultas Ekonomi dan Bisnis (LPFEB) as publisher faculty. The editorial receives general writing, service management, and hospitality areas in which no other media has ever been published and reviews of new management books and marketing services. Preferred writing is the result of field research or literature review. The evaluation process of papers submitted depends entirely on the "Blind Review" designated by the editor in chief in accordance with the reviewer’s expertise.


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Announcements

 

Call for Papers: Call For Paper 2021

  
 
Posted: 2020-11-08
 
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Vol 13, No 2 (2020): September

Table of Contents

Articles

Integration of service quality, benchmarking and Ishikawa diagram in service operations
Adrian Noor Prayudha, Budi Harsanto
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151-166
| Abstract views: 100 | PDF views: 0
Service quality role on customer’s loyalty of Indonesia internet service provider during Covid-19
Indira Rachmawati
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167-180
| Abstract views: 104 | PDF views: 0
The use of information technology by restaurants in Joglosemar, the mainstay city of Indonesian culinary
Andi Asrihapsari, Doddy Setiawan
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181-198
| Abstract views: 60 | PDF views: 0
The effect of customer experience and emotional value on the net promoter score: Middle-class millennial climber category
Syafrida Hafni Sahir, Syafrizal Helmi Situmorang
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199-212
| Abstract views: 70 | PDF views: 0
The importance of customer trust toward ewom on customer behavior: The case of generation y in Indonesia
Elia Ardyan, Christina Sudyasjayanti
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213-226
| Abstract views: 57 | PDF views: 0
‘Usul mikul’, ‘Ketiban sampur’, and the atrophy of innovation process
Rocky Adiguna, Nofie Iman, Rokhima Rostiani
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227-244
| Abstract views: 117 | PDF views: 0
Loyalty of m-wallet user from a service-dominant logic perspective
Nalal Muna, Mutia Rahmi Pratiwi, Barkah Alkhaliq
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245-262
| Abstract views: 144 | PDF views: 0
Applying the information acceptance model to predict purchase intention in social media
Richard Tjongirin, Matthew Gianto, Sabrina Sihombing
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263-280
| Abstract views: 69 | PDF views: 0
Transformational leadership positive influence toward employee engagement through job satisfaction and its effect on improving organizational commitment
Anik Herminingsih
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281-296
| Abstract views: 90 | PDF views: 0
The determinant of brand awareness: Lesson from Indonesia
Levita Dianty, Rizal Hari Magnadi
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297-306
| Abstract views: 59 | PDF views: 0