MANAGEMENT TECHNIQUE, GOVERNANCE, AND MANAGEMENTSTRATEGY FOR PERFORMANCE AND BUSINESS ETHICS OF PUBLIC SERVICE HOSPITALS

Devid Putra Arda

Abstract


Abstract

 

The purpose of this paper is to test management technique, governance, and strategy choices affect the performance of government hospitals assigned as public service agencies.Indonesian’s well aware of opting for medical treatments in hospital are basically underlined by higher level education, prolonged life expectancy, and more information disclosure. This awareness leads to significant increases in number of inpatients and outpatients treated in public health services.This research belongs to quantitative research which implements validity test, reliability test, normality test, multicollinearity test, and heteroskedasticity test. Quantitative research is required to examine whether the instruments used in this study are valid, consistent, and normally distributed. This study consist of one dependend variabel namely performance, three independent variables, namely management technique, GCG, and management strategies. Supplemented by one moderation variable, business ethics. This research employs an explanatory design, comprising an elucidation of events in present conditions (explanation) and events that will occur (prediction). The sampling technique used was purposive sampling with sampling criteria that are at the level of administrative staff up to the directors and have worked for at least one year. Based on predetermined criteria, there were 260 research respondents. Data was collected using a questionnaire and measured on a Likert scale of 1-5 with a value of 1 for answers that strongly disagree and a value of 5 for answers strongly agree. The data analysis technique used is multiple regression analysis with the help of SPSS 22. Based on the above findings and discussions, the limitations for future research are elaborated as follows: the level of understandings possessed by respondents regarding the concept of hospitals as public service agencies varies and cannot be controlled or specified. Stakeholders from different occupational positions may have different experiences and educational backgrounds which may affect their understanding of public service agency, particularly the hospital. For this reason, mapping specific respondents might be required for future research. Categorized and specified respondents could optimize the research process by providing more focused answer from and more thorough discussion with stakeholders with the same understanding level. This research can be developed by extending the coverage of hospitals granted with the BLU authorization throughout Indonesia. Besides, alternative research object can also developed by examining non-BLU hospitals. This research concludes Corporate Governance is positive influencer for and significant to Performance; in contrast, Management Strategy is insignificant to Performance. Besides, Ethics itself indirectly influences performance. This study is useful for regulators as policy makers to improve professionalism and improve hospital services. It is also hoped that the results of this study will benefit other stakeholders, change business-oriented mindset without neglecting services and human values.

 

Keywords:       Management Technique, Governance, Management Strategy, Performance, Business Ethics, Public Service Hospitals


Full Text:

PDF

Article Metrics

Abstract views : 27| PDF views : 0

References


Acquaah, Moses. (2013). Management control systems, business strategy, and performance: A comparative analysis of family and non-familybusinesses in a transition economy in sub-Saharan Africa. Journal of Family Business Strategy, 4,131–146.

Bahadoriet al. (2011). Combining multiple indicators to assess hospital performance in Iran using the Pabon Lasso model. Australasian Medical Journal, 4, 175-179.

Cadez, S.&Guilding, C. (2015). Strategy, strategic management accounting, and performance: A configurational analysis. Industrial Management & Data Systems, 112(3), 484 – 501. Retrieved from http://dx.doi.org/10.1108/02635571211210086

Cesari, M. et al (2016). Frailty: an emerging public health priority. Journal of the American Medical Directors Association. 17(3). 188-192. https://doi.org/10.1016/j.jamda.2015.12.016

CG Asia Watch. (2018). Hard Decisions (online). Retrieved from https://www.acga-asia.org/cgwatch.php

Christensen, R.K. et al (2017). Public service motivation research: lessons for practice. Public Administration Review. 77 (4). 529-542. https://doi.org/10.1111/puar.12796

Jensen, Michael C. & W.H. Meckling. (1976). Theory of The Firm: Managerial Behavior, Agency Cost, and Ownership Structure. Journal of Financial Economics 3 (1976) 305-360

Liu, L et al (2018) Product market competition, state-ownership, corporate governance, and firm performance. Asian Review of Accounting. 26 (1). 62-83, https://

doi.org/10.1108/ARA-05-2017-0080

Muktiyanto, Ali (2016). Good University Governance dan kinerja program studi. Fakultas Ekonomi dan Bisnis UI. Depok.

Panda, B., &Lepsa, N.M. (2017). Agency theory: Review of theory and evidence on problems and perspectives. Indian Journal of Corporate Governance, 10(1) 74–95.

Parnell, J. A. (2010). Strategic clarity, business strategy, and performance. Journal of Strategy and Management, 3(4), 304 – 324.

Peraturan Pemerintah RI Nomor 6 tahun 2006 tentang Perusahaan Jawatan bagi 13 (TigaBelas) Rumah Sakit Pendidikan Pemerintah.

Peckham, S. et al (2017). Views of public health leaders in English local authorities – changing perspectives following the transfer of responsibilities from the National Health Service to local government. Local Government Studies. 1-23.

Puspitarini, N.D. (2012). Peran satuan pengawasan intern dalam pencapaian good university governance pada perguruan tinggi berstatus PK-BLU. Accounting Analysis Journal, 1(2), 2-8.

Sekaran, Uma. (2013). Research Methods for Business (4th ed). Hoboken USA: John Willey and Sons.

Signorelli C, et al. (2016). The reform of the Italian constitution and its possible impact on the public health and the national health service. Health policy. 121(1). 90-91

Stenberg et al. (2016). Swedish health care management practices and quality improvement work: Development trends. International Journal of Healthcare Quality Assurance, 24(2), 101–123.

Rusydi, A.R et al (2020). The implementation of good corporate governance (GCG) at public hospital in Indonesia: A literature review. Enfermería Clínica. 145-148

Sugiyono. (2014). Metode penelitian kuantitatif, kualitatif, dan R&D. Bandung: Alfabeta.

Trevino. L.K., & Nelson, K.A. (2013). Managing business ethics: straight talk about how to do it right (6th ed). John Wiley & Sons.

Undang-undang Rumah Sakit Nomor 44 / 2009. 2012. Tentang Perumahsakitan, Lembaran Negara Republik Indonesia nomor 116 tahun 2012

Xue, S., & Hong, Y. (2016). Earnings management, corporate governance, and expense stickiness. China Journal of Accounting Research, 9, 41-58


Refbacks

  • There are currently no refbacks.