The Impact of Organizational Culture Towards Organizational Citizenship Behavior Through Job Satisfaction and Competency Among Online Media Employees

Rina Anindita, Nandya Putri Bachtiar

Abstract


The objective of this research is to identify whether the organizational culture becomes the correct foundation to increase organizational citizenship behavior with work satisfaction and competency. This research is expected to become a reference for the next research about the impact of organizational culture on organizational citizenship behavior based on work satisfaction and competency. On top of that, this research is expected to provide valuable information so it can become a base study or consideration for a company, especially in the media industry to effectively manage its human resources. Media industry have a unique character because they give freedom to their employee to make them get used to multitasking. Therefore, it needed support from an external factor which is to create a good organizational culture that will create work satisfaction and develop competencies as well as improve OCB behavior among employees. This research is conducted by using questioners with 245 respondents that work in online media from December to January 2020. The data has been analyzed by using Structural Equation Model (SEM). The result of this research shows that there is a relationship between organizational culture the work satisfaction among the employee of the online media industry. Furthermore, there is a relationship between organizational culture towards employee competency in the online media industry and it also shows a relation between work satisfaction towards organizational citizenship behavior in online media industry employees. Lastly, the result also shows a relation between competency towards organization citizenship behavior in online media industry employees. On the other hand, work satisfaction and competency also mediate the relation between organizational culture and organizational citizenship behavior.


Keywords


organizational culture; job satisfaction; competency; organizational citizenship behaviour; online media.

Full Text:

PDF

Article Metrics

Abstract views : 0| PDF views : 0

References


Abiodun, O., & Olu-Abiodun, O. (2017). The Correlation between Organizational Culture, Leadership Behavior, and Job Satisfaction: A Cross-sectional Study of General Hospital Nurses in Nigeria. Asian Journal of Medicine and Health, 2(2), 1–13. https://doi.org/10.9734/ajmah/2017/30450

Abu-jarad, I. Y., Yusof, N. A., & Nikbin, D. (2010). A review paper on organizational culture and organizational performance. International Journal of Business and Social Science, 1(3), 26–46.

Ahamed, M., & Mahmood, R. (2015). Impact of Organizational Culture on Job Satisfaction: A Study on Banglalion Communication Ltd, Bangladesh. European Journal of Business and Management, 7(10), 160–174. Retrieved from http://iiste.org/Journals/index.php/EJBM/article/view/21340

Andrew, A. (2015). Influence of Employee Attitude on Employee Readiness for Organizational Change. Asian Journal of Economics, Business, and Accounting, 5(1), 1–11. https://doi.org/10.9734/ajeba/2017/37126

Anindita, R., & Prastyani, D. (2019). Investigating The Role of Transformational Leadership in Creating a Learning Organizational in a Private University. International Conference of Organizational Innovation.

Armstrong, M. (2006). Resource management. In Core Topics in Cardiothoracic Critical Care. https://doi.org/10.1017/CBO9781139062381.069

Arumi, M. S., Aldrin, N., & Murti, T. R. (2019). Effect of Organizational Culture on Organizational Citizenship Behavior with Organizational Commitment as a Mediator. International Journal of Research in Business and Social Science (2147-4478), 8(4), 124–132. https://doi.org/10.20525/ijrbs.v8i4.274

Asiedu, E. (2015). International Journal of Economics & Supportive Organizational Culture and Employee Job Satisfaction : A Critical Source of Competitive Advantage. A Case Study in a Selected Banking Company in Oxford, a city in the United Kingdom. International Journal of Economics & Management Sciences, 4(7). https://doi.org/10.4172/21626359.1000272

aziri, brikend. (2011). Job Satisfaction: A Literature Review. Management Research and Practice, 3(4), 77–86.

Birinci, S., & Yildirim, N. (2013). Impacts of organizational culture and leadership on business performance : A case study on acquisitions. 75, 71–82. https://doi.org/10.1016/j.sbspro.2013.04.009

Chipunza, C., & Malo, B. (2017). Organizational culture and job satisfaction among academic professionals at a South African university of technology. Problems and Perspectives in Management, 15(2), 148–161. https://doi.org/10.21511/ppm.15(2).2017.14

Chouhan, V. S., & Srivastava, S. (2014). Understanding Competencies and Competency Modeling ― A Literature Survey. IOSR Journal of Business and Management, 16(1), 14–22. https://doi.org/10.9790/487x-16111422

Chung, R., & Wu, C. (2011). The identification of personnel directors competency profile through the use of the job competence assessment method. African Journal of Business Management, 5(2), 405–415. https://doi.org/10.5897/AJBM10.440

D.Thiagaraj, & Thangaswamy, A. (2015). Theoretical Concept of Job Satisfaction - a Study. International Journal of Research-Grathaalayah, 5(6), 464–470. https://doi.org/https://doi.org/10.5281/zenodo.822315

Davoodalmousavi, S. M. (2013). The correlation between organizational culture and job satisfaction of employees in biotechnology production companies. Pelagia Research Library European Journal of Experimental Biology, 3(5), 389–399. Retrieved from www.pelagiaresearchlibrary.com

Ferdus, Z., & Kabir, T. (2018). Effect of Job Satisfaction and Organizational Commitment on OCB: Study on Private Banks in Bangladesh. World Journal of Social Sciences, 8(2), 57–69.

Firmansyah, M. A., Christiananta, B., & Ellitan, L. (2014). The Effect of Organizational Citizenship Behavior ( OCB ), Total Quality Management ( TQM ), Technology Leadership and Service Quality on the Performance of Private Universities in Surabaya. Academic Research International, 5(2), 174–185.

Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate Data Analysis 7th edition. In Pearson Education Limited. (Vol. 16). https://doi.org/10.1111/j.1467-9574.1962.tb01184.x

Hansen, M., & Roll, D. K. (2016). Organizational Citizenship Behaviours Definitions and Dimensions Mutuality in Business Mutuality in Business With contributions from. (1), 1–10.

Hartley, J. (2014). Some thoughts on Likert-type scales. International Journal of Clinical and Health Psychology, 14(1), 83–86. https://doi.org/10.1016/S1697-2600(14)70040-7

Hemakumara, Khatibi, & Johar, M. G. M. (2018). Effect of motivation on organizational citizenship behaviour among administrative staff of state universities in Sri Lanka. European Journal of Business and Management, 10(23), 29–32.

Ikonne, C. N. (2013). Job Satisfaction and Organizational Citizenship Behavior of Library Personnel in Selected Nigerian Universities.

Jim, T. W., Hi, B., Shing, L. K., Lin, O. S., Yasmin, S., & Khan, S. K. (2013). The Factors Affecting Organizational Citizenship Behavior in Banking Industry. International Journal of Management Sciences, 1(5), 178–192.

Kumari, P., & Thapliyal, S. (2017). Studying the Impact of Organizational Citizenship Behavior on Organizational Effectiveness. International Academic Journal of Organizational Behavior and Human Resource Management, 4(1), 9–21.

Kurniawan, K. A., Brahmasari, I. A., & Ratih, I. A. B. (2016). The Influence Of Organizational Culture, Task Complexity, and Competence On Job Satisfaction, Organizational Citizenship Behavior, and Nurse Performance Of Kodam VII / Wirabuana Sulawesi Indonesian National Army Hospital. International Journal of Business and Management Invention, 5(1), 1–11.

Luthans, F. (2012). Organizational behavior an evidence-based approach 12th edition. In Organizational behavior: an evidence-based approach.

Mathis, R. L., & Jackson, J. H. (2008). Human Resource Management 12th Edition (Vol. 15).

Nurdiansyah, Mariam, Ameido and Ramli, AH. (2020). Work Motivation, Job Satisfaction and Employee Performance. Business and Entrepreneurial Review 20 (2), 153-162.

Paus, J. R. (2018). Analysis of Organizational Culture on Competency of Educators Community Learning Activities Center (PKBM) In Minahasa District. 303, 252–254. https://doi.org/10.2991/icpeopleunnes-18.2019.50

Prasetio, A. P., Siregar, S., & Luturlean, B. S. (2015). The Influence of Job Satisfaction and Organizational Commitment on Organizational Citizenship Behavior. https://doi.org/10.2991/isseh-18.2019.47

Rahmawati, A. (2017). Effect of Competence on Organizational Citizenship Behavior and Performance Management: The Impact on Organizational Effectiveness. SSRN Electronic Journal, 74–85. https://doi.org/10.2139/ssrn.3187630

Ramadhan, N., Saudi, M. H. M., & Yenni. (2018). Effect of Employee Job Satisfaction on Organizational Citizenship Behavior at Assessment Center Indonesia. International Journal of Engineering & Technology, 7(4.34), 253. https://doi.org/10.14419/ijet.v7i4.34.23901

Rijanti, T., Indriyaningrum, K., Suharmanto, T., & Utami, S. B. (2018). The Influence of Competency and Job Satisfaction on Organizational Citizenship Behavior (OCB) with Servant Leadership as a Moderating Variable. 86(Icobame 2018), 122–126. https://doi.org/10.2991/icobame-18.2019.27

Robbins, S. P., & Coulter, M. (2012). Management (11th Edition). In Pearson Education (Vol. 53). https://doi.org/10.1017/CBO9781107415324.004

Robbins, S. P., & Judge, T. A. (2013). Organizational Behavior EDITION 15.

Sekaran, U., & Bougie, R. (2016). Research Methods for Business A Skill-Building Approach 7th Edition. 1–447. Retrieved from https://books.google.com.my/books?hl=ar&lr=&id=Ko6bCgAAQBAJ&oi=fnd&pg=PA19&dq=research+methods+for+business+a+skill-building+approach+7th+edition+pdf&ots=2B3UZ4I_lQ&sig=zHzMCjuUOznMOeZYmhzalkC4c4w#v=onepage&q&f=false

Siders, M. A., George, G., & Dharwadkar, R. (2001). The relationship of internal and external commitment foci to objective job performance measures. Academy of Management Journal, 44(3), 570–579. https://doi.org/10.2307/3069371

Soryani, S., Syah, T. Y. R., & Raras, P. (2018). the Influence of Organizational Culture on Organizational Commitment and Job Satisfaction. International Journal of Economics, Commerce and Management United Kingdom, VI(5), 151–165. Retrieved from http://ijecm.co.uk/

Sungadi, S. (2018). Pengaruh Budaya Organisasi terhadap Kompetensi Pustakawan (Studi Kasus pada Universitas Islam Indonesia Yogyakarta). Pustabiblia: Journal of Library and Information Science, 2(1), 71. https://doi.org/10.18326/pustabiblia.v2i1.71-118

Tambe, S., & Meera, S. (2014). A Study of organizational citizenship behavior ( OCB ) and Its dimensions : A literature review. International Research Journal of Business and Management, 1(January), 67–73.

Tharp, B. M. (2009). Defining “ Culture ” and “ Organizational Culture ”: From Anthropology to the Office. Interpretation a Journal of Bible and Theology, 1–5.

Trisia, A., & Sakapurnama, E. (2016). Improving Organizational Citizenship Behavior, Why Organizational Culture Matters? Case Study at Garuda Indonesia Airlines. International Business Management.

Veličkovska, I. (2017). ORGANIZATIONAL CITIZENSHIP BEHAVIOR- DEFINITION, DETERMINANTS, AND EFFECTS.

Wang, L., Hinrichs, K. T., Prieto, L., & Howell, J. P. (2013). Five dimensions of organizational citizenship behavior: Comparing antecedents and levels of engagement in China and the US. Asia Pacific Journal of Management, 30(1), 115–147. https://doi.org/10.1007/s10490-010-9237-1

Yamali, F. R. (2018). Effect of Compensation, Competencies and Organizational Culture on Organizational Commitment its Implicationson Experts Performance of Construction Services Company in Jambi Province. International Journal of Advances in Management and Economics, 7(2), 29–42.




DOI: http://dx.doi.org/10.25105/ber.v21i1.9279

Refbacks

  • There are currently no refbacks.


Copyright (c) 2021 Business and Entrepreneurial Review

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

 Lisensi Creative Commons

Business And Entrepreneurial Review Lisensi Creative Commons Atribusi-NonKomersial 4.0 Internasional.