The Model of Green HRM in Improving Service Quality With OCBE and Organizational Commitment as Mediation In the Hospital of State-Owned Enterprises (Conceptual Framework)

Asep Saifudin Memet, Ahmad Hidayat Sutawidjaya, Sugiyono Sugiyono, Havidz Aima

Abstract


Hospitals today are not only socially managed but also as a health service business that considers aspects of service quality and environmental issues. Therefore, hospital human resources must be handled with Green Human Resources Management so that the quality of services becomes better not only from the business, social aspects but also from the environmental aspects. The role of Organizational Civilization Behavior for the Environment (OCBE) and Organizational Commitment is considered important as mediation. For this reason, this research will examine the Green HRM model in improving Service Quality with OCBE and Organizational Commitment as mediation in the Hospital of State-Owned Enterprises. This study answers the research gap of Green HRM research at the organizational level with more specific outcomes. This research also focused on Green HRM in hospital organizations to see its influence on service quality through OCBE and OC, which were rarely examined before. The application of the concept of Healthcare Service Quality (HEALTHQUAL) in the SQ Variable is also to support or deny the conceptual framework for which there is no empirical study when done in hospitals in Indonesia. Through the hypothesis of the research conducted can be in the form of a FrameWork concept as a basis for further research.


Keywords


Green HRM; Service Quality; OCBE; Organizational Commitment; Health Service Quality (HEALTHQUAL);

Full Text:

PDF

Article Metrics

Abstract views : 0| PDF views : 0

References


Akintayo, D. I. (2010). Work-family role conflict and organizational commitment among industrial workers in Nigeria. International Journal of Psychology and Counselling, 2(1), 1–8.

Aladwan, K., Bhanugopan, R., & D’Netto, B. (2015). The effects of human resource management practices on employees’ organisational commitment. International Journal of Organizational Analysis.

Alt, E., & Spitzeck, H. (2016). Improving environmental performance through unit-level organizational citizenship behaviors for the environment: A capability perspective. Journal of Environmental Management, 18(2), 48–58.

Anwar, N., Mahmood, N. H. N., Yusliza, M. Y., Ramayah, T., Faezah, J. N., & Khalid, W. (2020). Green Human Resource Management for organisational citizenship behaviour towards the environment and environmental performance on a university campus. Journal of Cleaner Production, 25(6), 120–401.

Appelbaum, E., Bailey, T., Berg, P., & Kalleberg, A. . (2000). No TitleManufacturing advantage: Why highperformance work systems pay off.

Aydin, A., Sarier, Y., & Uysal, S. (2011). The Effect of Gender on Organizational Commitment of Teachers: A Meta Analytic Analysis. Educational Sciences: Theory and Practice, 11(2), 628–632.

Bask, A., Halme, M., Kallio, M., & Kuula, M. (2013). Consumer preferences for sustainability and their impact on supply chain management: The case of mobile phones. International Journal of Physical Distribution & Logistics Management, 43(5–6), 380–406.

Boiral, O., & Paillé, P. (2012). Organizational citizenship behaviour for the environment: Measurement and validation. Journal of Business Ethics, 109(4), 431–445.

Boiral, O., Talbot, D., & Paillé, P. (2015). Leading by example: A model of organizational citizenship behavior for the environment. Leading by Example: A Model of Organizational Citizenship Behavior for the Environment, 24(6), 532–550.

Boiral, O. (2009). Greening the corporation through organizational citizenship behaviors. Journal of Business Ethics, 87(2), 221–236.

Burud, S. L., & Tumolo, M. (2004). Leveraging the new human capital: Adaptive strategies, results achieved, and stories of transformation. In Palo Alto.

Cheng, B. L. (2013). Service quality and the mediating effect of corporate image on the relationship between customer satisfaction and customer loyalty in the Malaysian hotel industry. Gadjah Mada International Journal of Business, 15(2), 99–112.

Daily, B. F., Bishop, J. W., & Govindarajulu, N. (2009). A conceptual model for organizational citizenship behavior directed toward the environment. Business & Society, 48(2), 243–256.

Dangelico, R. M., & Pujari, D. (2010). Mainstreaming green product innovation: Why and how companies integrate environmental sustainability. Journal of Business Ethics, 95(3), 471–486.

Dhar, R. L. (2015). Service quality and the training of employees: The mediating role of organizational commitment. Tourism Management, 46, 419–430.

Evanschitzky, H., Iyer, G. R., Plassmann, H., Niessing, J., & Meffert, H. (2006). The relative strength of affective commitment in securing loyalty in service relationships. Journal of Business Research, 59(12), 1207–1213.

Eweje, G. (2005). Hazardous employment and regulatory regimes in the South African mining industry: Arguments for corporate ethics at workplace. Journal of Business Ethics, 56((2), 163–183.

Gounaris, S. P. (2005). Trust and commitment influences on customer retention: insights from business-to-business services. Journal of Business Research, 58(2), 126–140.

Howard-Grenville, J., Buckle, S. J., Hoskins, B. J., & George, G. (2014). Climate change and management.

Huang, T. C. (2001). The effects of linkage between business and human resource management strategy, Personnel review. Personnel Review, 30(2), 132 – 151.

Husin, S., Chelladurai, P., & Musa, G. (2012). HRM practices, organizational citizenship behaviors, and perceived service quality in golf courses. Journal of Sport Management, 26(2), 143–158.

Karatepe, O. M., Yavas, U., & Babakus, E. (2005). Measuring service quality of banks: Scale development and validation. Journal of Retailing and Consumer Services, 12(5), 373–383.

Kim, Y. J., Kim, W. G., Choi, H. M., & Phetvaroon, K. (2019). The effect of green human resource management on hotel employees’ eco-friendly behavior and environmental performance. International Journal of Hospitality Management, 76, 83–93.

Kotler, P., & Keller, K. L. (2012). Marketing Management (14th ed.).

Lamm, E., Tosti-Kharas, J., & Williams, E. G. (2013). Read this article, but don’t print it: Organizational citizenship behavior toward the environment. Group & Organization Management, 38(2), 163–197.

Ministry of Health Republic of Indonesia, (2017).

Lee, H., Lee, Y., & Yoo, D. (2000). The determinants of perceived service quality and its relationship with satisfaction. Journal of Services Marketing.

Lee, D. (2017). HEALTHQUAL: a multi-item scale for assessing healthcare service quality. Service Business, 11(3), 491–516.

Lovelock, C., & Wirtz, J. (2011). Services marketing: People, technology, strategy (7th ed.).

Luu, T. T. (2019). Green human resource practices and organizational citizenship behavior for the environment: the roles of collective green crafting and environmentally specific servant leadership. Journal of Sustainable Tourism, 1–30.

Malhotra, N., Mavondo, F., Mukherjee, A., & Hooley, G. (2013). Service quality of frontline employees: A profile deviation analysis. Journal of Business Research, 66(9), 1338–1344.

Mandip, G. (2012). People management commitment to environmental sustainability. Research Journal of Recent Sciences.

Mathapati, C. M. (2013). Green HRM: A strategic facet. Tactful Management Research Journal, 2(2), 1–6.

Mathis, R. L., & Jackson, J. H. (2011). Human resource management: Essential perspectives.

Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61–89.

Meyer, J. P., Kam, C., Goldenberg, I., & Bremner, N. L. (2013). Organizational commitment in the military: Application of a profile approach. Military Psychology, 25(4), 381–401.

Meyer, J. P. and Herscovitc, L. (2001). Commitment in the workplace: toward a general model. Human Resource Management Review, 11(3), 299–326.

Mishra, R. K., Sarkar, S., & Kiranmai, J. (2014). Green HRM: innovative approach in Indian public enterprises. World Review of Science, Technology and Sustainable Development, 11(1), 26–42.

Mishra, P. (2017). Green human resource management: A framework for sustainable organizational development in an emerging economy. International Journal of Organizational Analysis, 25(5), 762–788.

MS, Kishan., Varma, K., Kalpana 2, Leonard, L. (2019). The Strategic Implications of Green HRM Practices towards Employee Organizational commitment an Inferential. Analysis Journal Of Mechanics Of Continua And Mathematical Sciences, 14(5), 663–672.

Muster, V., & Schrader, U. (2011). Green work-life balance: A new perspective for green HRM. German Journal of Human Resource Management, 25(2), 140–156.

Nawangsari, L. C., & Sutawidjaya, A. H. (2019). How the Green Human Resources Management (GHRM) Process Can Be Adopted for the Organization Business? In In 1st International Conference on Economics, Business, Entrepreneurship, and Finance (ICEBEF 2018).

Nobarieidishe, S., Chamanifard, R., & Nikpour, A. (2014). The relationship between talent management and organizational commitment in international division of Tejarat Bank, Iran. European Online Journal of Natural and Social Sciences, 3(4), 1116.

Norton, T. A., Parker, S. L., Zacher, H., & Ashkanasy, N. M. (2015). Employee green behavior: A theoretical framework, multilevel review, and future research agenda. Organization & Environment, 28(1), 103–125.

Paillé, P., Boiral, O., & Chen, Y. (2013). Linking environmental management practices and organizational citizenship behaviour for the environment: a social exchange perspective. The International Journal of Human Resource Management, 24(18), 3552–3575.

Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1991). Perceived service quality as a customer‐based performance measure: An empirical examination of organizational barriers using an extended service quality model. Human Resource Management Review, 30(3), 335–364.

Pham, N. T., Hoang, H. T., & Phan, Q. P. T. (2019). Green human resource management: a comprehensive review and future research agenda.

Pinzone, M., Guerci, M., Lettieri, E., & Redman, T. (2016). Progressing in the change journey towards sustainability in healthcare: the role of ‘Green’HRM. Journal of Cleaner Production, 122, 201–211.

PPSDM. (2017). Ministry of Health Republic of Indonesia.

Prasetya, R. Y., & Nawangsari, L. C. (2019). The Influence of Leadership Style, Organizational Culture, and Work Motivation on Organizational Citizenship Behavior for Environment (OCBE) of the Directorate General of Fiscal Balance’s Employees.

Prathima, M., & Misra, S. (2012). The green revolution in human resource management. Asia Pacific Journal of Management & Entrepreneurship Research, 1(3), 227.

Price Waterhouse Cooper Strategy. (2019). Price Waterhouse Cooper Strategy.

Profil-Kesehatan-Indonesia-tahun. (2017). Ministry of Health Republic of Indonesia.

Provasnek, A. K., Sentic, A., & Schmid, E. (2017). Integrating eco‐innovations and stakeholder engagement for sustainable development and a social license to operate. Corporate Social Responsibility and Environmental Management, 24(3), 173–185.

Punnakitikashem, P., Buavaraporn, N., Maluesri, P., & Leelartapin, K. (2012). Health care service quality: Case example of a hospital with lean implementation. In In POMS 23 rd Annual Conference.

Putra, A. W. G. (2016). Green HRM: An Evaluation And The Future Agenda. Business and Entrepreneurial Review, 10(2), 131–138.

Putri, C. F., Purnomo, D., & Astuti, E. (2016). Analisis Kesiapan Rumah Sakit Menuju Ramah Lingkungan (Green Hospital) di Kota Malang. Prosiding SENIATI, C–12.

Rae, K. (2013). How perceptions of empowerment and commitment affect job satisfaction: a study of managerial-level effects. Accounting, Accountability & Performance, 18(1), 35.

Raineri, N., & Paillé, P. (2016). Linking corporate policy and supervisory support with environmental citizenship behaviors: The role of employee environmental beliefs and commitment. Journal of Business Ethics, 137(1), 129–148.

Rawashdeh, A. (2018). The impact of green human resource management on organizational environmental performance in Jordanian health service organizations. Management Science Letters, 8(10), 1049–1058.

Rayner, J., & Morgan, D. (2018). An empirical study of ‘green’workplace behaviours: ability, motivation and opportunity. Asia Pacific Journal of Human Resources, 56(1), 56–78.

Ren, S., Tang, G., & Jackson, S. E. (2018). Green human resource management research in emergence: A review and future directions. Asia Pacific Journal of Management, 35(3), 769–803.

Renwick, D, Redman, T., & M. (2012). Green human resource management: A review and research agenda. International Journal of Management Reviews, 15(1), 1–14.

Riset Ketenagaan di Bidang Kesehatan. (2017). No TitlMinistry of Health Republic of Indonesia.

Roy, M. J., Boiral, O., & Lagacé, D. (2001). Environmental commitment and manufacturing excellence: A comparative study within Canadian industry. Business Strategy and the Environment, 10(5), 257–268.

Suma, S., & Lesha, J. (2013). Job satisfaction and organizational commitment: the case of Shkodra municipality. European Scientific Journal, 9(17), 41–51.

Sutawijaya, A. H., & Nawangsari, L. C. (2018). The strategic of implementation health and safety to improved performance construction management system (Case in Arcamanic project, Indonesia).

International Journal of Engineering & Technology, 7(2.29), 176–181.

Sutawijaya, A. H., Mochtar, I. L., & Nawangsari, L. C. (2018). Quality

Certification and Customer Satisfaction. European Research Studies Journal, 21(3), 266–279.

Tang, G., Chen, Y., Jiang, Y., Paille, P., & Jia, J. (2018). Green human resource management practices: scale development and validity. Asia Pacific Journal of Human Resources, 56(1), 31–55.

Top, M., Tarcan, M., Tekingündüz, S., & Hikmet, N. (2013). An analysis of relationships among transformational leadership, job satisfaction, organizational commitment and organizational trust in two Turkish hospitals. The International Journal of Health Planning and Management, 28(3), e217–e241.

Tribun Jabar. (2017). https://jabar.tribunnews.com/2017/12/21/kasus-limbah-medis-di-panguragan-cirebon-dapat-predikat-juara-dari-klhk-ri.

Wadhwa, D. S., & Verghese, M. (2015). Impact of employee empowerment on job satisfaction and organizational commitment: An empirical investigation with special reference to selected cement industry in Chhattisgarh. International Journal in Management and Social Science, 3(3), 280–286.

Watson, K., & Kavid, T. (2014). Green HR: an ideology or Practice in Possibility. Journal of Business Sustainability, 6(2), 129–139.

Weaver, S. T., Ellen, P. S., & Mathiassen, L. (2015). Contextualist inquiry into organizational citizenship: Promoting recycling across heterogeneous organizational actors. Journal of Business Ethics, 129(2), 413–428.




DOI: http://dx.doi.org/10.25105/ber.v20i2.8153

Refbacks

  • There are currently no refbacks.


Copyright (c) 2020 Business and Entrepreneurial Review

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

_______________________________________________________________________________________

BUSINESS AND ENTREPRENEURIAL REVIEW (BER) : Graduate Program,1th fl Building S, Universitas Trisakti.   Jl. Kiyai Tapa Grogol - Jakarta 11440, Phone : 6221-5663232 ext. 0000, , Fax : , email : ber@trisakti.ac.id

----------------------------------------------------------------------------------------------------------------------------------------

Creative Commons License
BER Journal is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.


View My Stats