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Issue Title
 
Vol 8, No 2 (2015): September EFEK CUSTOMER CUSTOMER INTERACTION TERHADAP SATISFACTION DAN WORD OF MOUTH PADA HOTEL MANDARIN ORIENTAL Abstract  PDF
Putri Hijir
 
Vol 10, No 2 (2017): September IMPLIKASI HUMOR DAN PERAN LAYANAN KARYAWAN GARIS DEPAN TERHADAP KEPUASAN PELANGGAN Abstract  PDF
Widya Mulyati, Robert Kristaung
 
Vol 11, No 1 (2018): Maret KUALITAS LAYANAN INTERNAL YANG MEMENGARUHI KEPUASAN NASABAH DENGAN MENGGUNAKAN KUALITAS LAYANAN EKSTERNAL SEBAGAI VARIABEL MEDIASI Abstract  PDF
Evi Susanti
 
Vol 10, No 2 (2017): September PENGARUH KUALITAS LAYANAN DAN CITRA PERUSAHAAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH Abstract  PDF
Mutmainnah Mutmainnah
 
Vol 10, No 1 (2017): Maret ANTESEDEN CUSTOMER SATISFACTION DAN DAMPAKNYA PADA PURCHASE INTENTION Abstract  PDF
Jonathan Banjarnahor
 
Vol 10, No 2 (2017): September ANTESEDEN CUSTOMER LOYALTY Abstract  PDF
Rury Febria Alber
 
Vol 8, No 2 (2015): September PENGARUH DARI IDENTITY TERHADAP BRAND VALUE, SATISFCATION, TRUST AND BRAND LOYALTY Abstract  PDF
Rahmania Asmoningsih
 
Vol 10, No 1 (2017): Maret ANTESEDEN KEPUASAN DAN RASA PERCAYA SERTA KONSEKUENSINYA TERHADAP INTENSI PERILAKU Abstract  PDF
Wenny Chandra Mandagie
 
Vol 3 (2010): (Edisi Khusus) PENGARUH RELATIONAL BENEFITS TERHADAP RELATIONAL OUTCOMES BEHAVIORAL (WOM, TRUST&COMMITMENT) MELALUI SATISFACTION (SURVEI PADA NASABAH PT. BANK NEGARA INDONESIA WILAYAH JAKARTA) Abstract  PDF
Hielvita Ludiya
 
Vol 4 (2011): (Edisi Khusus) ANTESEEDEN DAN KONSEKUENSI DARI SEVERITY OF OTHER CUSTOMER FAILURE Abstract  PDF
Nina Budiwati, Asep Hermawan
 
Vol 8, No 2 (2015): September PRAKTEK PENGELOLAAN SUMBER DAYA MANUSIA TERHADAP KINERJA PELAYANAN MELALUI KEPUASAN KERJA PADA MASKAPAI PENERBANGAN KOMERSIAL DI INDONESIA Abstract  PDF
Deddy Wibowo Adhinugroho
 
Vol 9, No 1 (2016): Maret PENGARUH PHARMACIST SERVICES TERHADAP LOYALTY MELALUI SATISFACTION PADA APOTEK PEMERINTAH DI KOTA AMBON Abstract  PDF
Imelda Ongkiwijaya
 
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