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Vol 9, No 2 (2016): September PENGARUH PERCEIVED RISK TERHADAP CUSTOMER LOYALTY MELALUI SWITCHING COST Abstract  PDF
Windy Kaligis
 
Vol 10, No 2 (2017): September PENGARUH KUALITAS LAYANAN DAN CITRA PERUSAHAAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH Abstract  PDF
Mutmainnah Mutmainnah
 
Vol 10, No 2 (2017): September ANTESEDEN CUSTOMER LOYALTY Abstract  PDF
Rury Febria Alber
 
Vol 8, No 2 (2015): September PENGARUH DARI IDENTITY TERHADAP BRAND VALUE, SATISFCATION, TRUST AND BRAND LOYALTY Abstract  PDF
Rahmania Asmoningsih
 
Vol 11, No 2 (2018): September MODEL EMPIRIS MEMBANGUN KESETIAAN PELANGGAN BERBASIS KUALITAS PELAYANAN DENGAN MEDIASI KUALITAS HUBUNGAN PADA INDUSTRI RITEL BERBASIS JEJARING MINIMARKET Abstract  PDF
Mohammad Dimyati, Mochammad Farid Afandi
 
Vol 4 (2011): (Edisi Khusus) PENGARUH GENDER, COMMITMENT, COMMUNICATION, DAN CONFLICT HANDLING TERHADAP CUSTOMER LOYALTY PADA SALAH SATU BANK SWASTA DI INDONESIA Abstract  PDF
Setiawan Jatmiko
 
Vol 10, No 1 (2017): Maret THE IMPACTS OF PHILANTHROPY RESPONSIBILITY AND ETHICAL RESPONSIBILITY TOWARD CUSTOMER PURCHASE BEHAVIOR AND CUSTOMER LOYALTY Abstract  PDF
Kurniawati Chrisjatmiko, Danthy Margareth
 
Vol 9, No 1 (2016): Maret PENGARUH PHARMACIST SERVICES TERHADAP LOYALTY MELALUI SATISFACTION PADA APOTEK PEMERINTAH DI KOTA AMBON Abstract  PDF
Imelda Ongkiwijaya
 
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