Agi Syarif Hidayat


The high level of employee turnover in the marketing department at PT. Toyamilindo indicates low organizational commitment and high turnover intention. The purpose of this study is to determine the effect of job satisfaction on organizational commitment and turnover intention. Quantitative methods are used in this study. Population is the  employees of marketing department at PT. Toyamilindo with 50 people. Sampling technique used is sampling saturated with the number of samples of 50 people. Data collection technique uses questionnaires and regression analysis. Finding on the research results shows that there are positive and significant influence of job satisfaction on organizational commitment and negative and significant influence of job satisfaction on turnover intention, and also the influence of organizational commitment on work satisfaction to turnover intention. The managerial implications of corporate leaders must improve employee work satisfaction, especially in terms of salary.


job satisfaction; organizational commitment; and turnover intention.

Full Text:



AlBattat, A. R., Som, A. P. M., & Helalat, A. S. (2013). Overcoming Staff Turnover in the Hospitality Industry using Mobley’s Model. International Journal of Learning & Development, 3(6), 64–71.

Allen, D. G., Shore, L. M., & Griffeth, R. W. (2003). The Role of Perceived Organizational Support and Supportive Human Resource Practices in the Turnover Process. Journal of Management, 29(1), 99-118.

Amri, U., Marzuki, A., & Riyanto, S. (2017). Pengaruh Kepuasan Kerja, Stres Kerja, dan Komitmen Organisasi terhadap Turnover Intention pada Head Office PT. Thamrin Brothers Palembang. Jurnal Kompetitif, 6(1), 109–128.

Aziri, B. (2011). Job Satisfaction: A Literature Review. Management Research and Practice, 3(4), 77–86.

Bryan, G., Karlan, D., & Nelson, S. (2010). Commitment Devices. Annual Review of Economics, 2(1), pp. 671–698.

Cascio, W. F. (2005). Human Resource Management, 44(2), 159–163.

Firdaus, A. (2017). Faktor-Faktor Yang Mempengaruhi Turnover Intention (Studi Pada Karyawan Perusahaan Jasa Multi Finance di Kota Jambi) Ahmad Firdaus 1. Ekonomis: Jurnal of Economics and Business, 1(1), 1–9.

Ghayas, M. M., & Siddiqui, S. J. (2012). Impact of Job Satisfaction on Turnover Intentions in the Pharmaceutical Industry of Karachi. South Asian Journal of Management Sciences, 6(2), 42–49.

Hancock, J. I., Allen, D. G., Bosco, F. A., McDaniel, K. R., & Pierce, C. A. (2013). Meta-Analytic Review of Employee Turnover as a Predictor of Firm Performance. Journal of Management, 39(3), 573–603.

Hariandja, M. T. E. (2002). Manajemen Sumber Daya Manusia. Jakarta: Grasindo.

Hidayat, A. S. (2015). Pengaruh Kompensasi dan Pengembangan Karir terhadap Komitmen Organisasi (Studi Kasus Pada PT Bank BRI Syariah Cabang Bandung Suniaraja). Ecodemica, III(1), 334–341.

Hsiao, H. C., Chang, J. C., & Tu, Y. L. (2012). The Influence of Hospital Organizational Culture on Organizational Commitment Among Nursing Executives. African Journal of Business Management, 6(44), 10888–10895.

Ismail, A., & Razak, M. R. A. (2016). Effect of Job Satisfaction on Organizational Commitment. Management & Marketing, XIV(1), 26–40.

Kaur, B., & Pankaj, M. (2013). Antecedents of Turnover Intentions: A Literature Review. Global Journal of Management and Business Studies, 3(10), 1219–1230.

Kaur S. G., & Mahajan, R. (2014). Employees’ Organisational Commitment and Its Impact on Their Actual Turnover Behaviour Through Behavioural Intentions. Asia Pacific Journal of Marketing and Logistics, 26(4), 621–646.

Kell, H. J., & Motowidlo, S. J. (2012). Deconstructing Organizational Commitment: Associations Among Its Affective and Cognitive Components, Personality Antecedents, and Behavioral Outcomes. Journal of Applied Social Psychology, 42(1), 213–251.

Kreitner, R., & Kinicki, A. (2014). Perilaku Organisasi (terjemahan). Jakarta: Salemba Empat.

Luthans, F. (2006). Perilaku Organisasi. Yogyakarta: Andi.

Meier, K. J., & Hicklin, A. (2008). Employee Turnover and Organizational Performance: Testing a Hypothesis from Classical Public Administration. Journal of Public Administration Research and Theory, 18(4), 573–590.

Meyer, J. P., & Maltin, E. R. (2010). Employee Commitment and Well-Being: A Critical Review, Theoretical Framework and Research Agenda. Journal of Vocational Behavior, 77(2), 323-337.

Muliyadi, M., Hamid, A. Y. S., & Mustikasari, M. (2010). Kinerja Perawat Berdasarkan Komitmen pada Organisasi dan Lingkungan Kerja Perawat. Jurnal Keperawatan Indonesia, 14, No. 1, 14–19.

Munandar, A. (2010). Psikologi Industri dan Organisasi. Jakarta: UI Press.

Nugraha, A., & Purba, S. D. (2017). Tuntutan pekerjaan dan stres kerja sebagai variabel penentu turnover intention. Jurnal Manajemen Pemasaran Dan Jasa, 10(1), 49–60.

O’Neill, J. W., Harrison, M. M., Cleveland, J., Almeida, D., Stawski, R., & Crouter, A. C. (2009). Work–Family Climate, Organizational Commitment, and Turnover: Multilevel Contagion Effects of Leaders. Journal of Vocational Behavior, 74(1), 18-29.

Perryer, C., Jordan, C., Firns, I., & Travaglione, A. (2010). Predicting Turnover Intentions: The Interactive Effects of Organizational Commitment and Perceived Organizational Support. Management Research Review, 33(9), 911–923.

Pitaloka, E. (2017). Dampak Modal Intelektual Terhadap Kinerja Bank Umum Nasional Periode 2010-2015. Jurnal Inspirasi Bisnis Dan Manajemen, 1(2), 87–95.

Puspitawati, N. M. D., & Riana, I. G. (2014). Pengaruh kepuasan kerja terhadap komitmen Organisasional dan kualitas layanan. Jurnal Manajemen Strategi Bisnis dan Kewirausahaan. Jurnal Manajemen Strategi Bisnis Dan Kewirausahaan, 8(1), 68–80.

Putra, I. G. A. G. E. M., & Wibawa, 1 M A. (2015). Pengaruh Kepuasan Kerja Terhadap Turnover Intention Dengan Komitmen Organisasi Sebagai Variabel Intervening Pada Pt. Autobagus Rent Car Bali. E-Jurnal Manajemen Unud, 4(4), 1100–1118.

Robbins, S. P., & Judge, T. A. (2008). Perilaku Organisasi. Jakarta: Salemba Empat (Vol. 12).

Sanjeev, M. A. (2017a). Impact of Individual and Employment Variable on Job Satisfaction & Turnover Intention among Sales and Marketing Professionals. In Procedia Computer Science, 122, 55–62.

Sanjeev, M. A. (2017b). Impact of Individual and Employment Variable on Job Satisfaction & Turnover Intention among Sales and Marketing Professionals. Procedia Computer Science, 122, 55–62.

Setiyanto, A. I., & Hidayati, S. N. (2017). Pengaruh Kepuasan Kerja dan Komitmen Organisasi terhadap Turnover Intention. JURNAL AKUNTANSI, EKONOMI Dan MANAJEMEN BISNIS, 5(1), 105–110.

Sugiyono, P. (2013). Metode Penelitian Kombinasi (Mix Methods). Bandung: Alfabeta.

Suifan, T. S., Abdallah, A. B., & Al Janini, M. (2017). The Impact of Transformational Leadership on Employees’ Creativity: The Mediating Role of Perceived Organizational Support. Management Research Review, 41(1).

Sutanto, E. M., & Gunawan, C. (2013). Kepuasan Kerja, Komitmen Organisasional dan Turnover intentions. Jurnal Mitra Ekonomi Dan Manajemen Bisnis, 4(1), 76–88.

Takase, M., Teraoka, S., & Kousuke, Y. (2015). Investigating The Adequacy of The Competence-Turnover Intention Model: How Does Nursing Competence Affect Nurses’ Turnover Intention?. Journal of Clinical Nursing, 24(5–6), 805–816.

Tnay, E., Ekhsan, A., Othman, A., Siong, H. C., Lim, S., & Lim, O. (2013). The Influences of Job Satisfaction and Organizational Commitment on Turnover Intention. Procedia - Social and Behavioral Sciences, 97, 201–208.

Waspodo, A. A., Handayani, N. C., & Paramita, W. (2013). Pengaruh Kepuasan Kerja dan Stres Kerja Terhadap Turnover Intention Pada Karyawan PT Unitex Di Bogor. JRMSI-Jurnal Riset Manajemen Sains Indonesia, 4(1), 97–115.

Youcef, S., Ahmed, S. S., & Ahmed, B. (2016). The Impact of Job Satisfaction on Turnover Intention by the Existence of Organizational Commitment , and Intent to Stay as Intermediates Variables Using approach PLS in Sample Worker Department of Transport Saida. Managament, 6(6), pp. 198–202.

Yuda, I. B. D. P., & Ardana, I. K. (2017). Pengaruh Kepuasan Kerja Dan Stres Kerja Terhadap Turnover Intention Pada Karyawan Hotel Holiday Inn Express. E-Jurnal Manajemen Unud, 6(10), 5319–5347.



  • There are currently no refbacks.

Copyright (c) 2018

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Lisensi Creative Commons

Jurnal manajemen dan pemasaran jasa  Lisensi Creative Commons Atribusi-NonKomersial 4.0 Internasional.